Brief introduction of "Transporter"
Time is money. Normally we only choose from the Top 3 express partners in the world to deliver finished goods to our clients. Occasionally, however, the delivery timeline is too tight, and we have to use our internal "transporter".
1. QC Engineer
The goal of a QC Engineer is to improve the customers’ performance via a high-quality products and services that help them solve problems. Of course, this is the mandate of every RPWORLD QC Engineer.
As QC Engineer at RPWORLD, My team members and I not only work together with engineering and production departments to solve product quality problems, but may also appear onsite to help customers solve challenging issues.
2. Project Background
On April 17, 2016, RPWORLD received a purchase order from an international instrument company for a complete shell project for protein analysis and detection equipment for overseas exhibition. The customer advised us that we must deliver the demonstration prototypes to their office in Shanghai before 12 pm on April 28th. Timing was very tight as this instrument shell would be sent to the United States for the exhibition.
Prototypes for exhibitions are quite different from standard development prototypes as they have strict cosmetic appearance requirements. The processes of this project were quite complex, and considering the urgent deadline there was no room for mistakes. To complete such a high-quality demonstration prototype was quite a challenge, even for our experienced RPWORLD team.
3. Risk Evaluation
During the early stages of project analysis, we determined that a transparent, curved part required 5 silk screen layers in order for it to properly show the In Molding Labeling (IML) effect. Since this represented the primary visual element of the prototype, it required extremely high quality. After consultation with engineering and production teams, we settled on an ideal solution and established a suitable process flow. We also prepared a backup solution as a contingency.
4. Resolving Issues
Three days later, the curved part was to be silk-screened. We did not succeed during several initial trials. As time was running out, an overnight project meeting was called and it was decided that we would make changes to the process plan. At the same time, we updated the status of the project with our client, informing them of the issues that we were facing.
With the deadline quickly approaching, our team worked overtime. Finally, thanks to the modified process plan and the efforts of all team members, the prototypes were completed on the night of the 27th.
5. Faster Than Courier Service
Normally we would entrust a Top 3 global carrier to ship international express goods, and major domestic carrier to ship local express goods. At midnight on the 27th, the project team decided to have me personally deliver the prototypes to our client by airplane due to the tight timeline.
At 3 am, I went to the airport with the completed packaged product. Before boarding, our sales manager called me to advise me that the customer would come to pick me up.
Eddy, the client project engineer, arrived at the airport early in the morning to pick me up. On the way to their office, Eddy expressed great appreciation for our work.
6. Perfect Ending
I opened the parcel and showed the perfect assembly prototypes to the client Project Engineer, his leader, and other engineers at the office. The entire team was fully satisfied with the quality of the prototypes On the return flight I felt extremely excited. Perhaps only a participant in such a project can appreciate the challenges.
To date, the client has sent more orders to RPWORLD. They also introduced RPWORLD to their partners, knowing that we would meet and exceed their requirements.
Words are not enough to describe our efforts on this project, I appreciate the understanding and support of Eddy (the client’s Project Engineer) in this project.
Alan Zhang (Q/A & Q/C Engineer)